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How jonitigel Protects Your Personal Data

At jonitigel, your personal data — account details, transaction records, and device activity — is handled under a clear and documented privacy framework built for Indonesia.

No third-party data salesDANA, OVO, GoPay & QRIS transaction records securedData retained only as long as requiredAccount deletion requests accepted in writingIndonesia-jurisdiction data handling

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What Data We Collect and Why

jonitigel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to detect unauthorised access and keep your account

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secure. Transaction data tied to your deposits and withdrawals is retained for a minimum period required by applicable financial record-keeping obligations. Access to your stored data depends on local law in your region of Indonesia. We do not collect data beyond what is operationally necessary, and
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we do not share identifiable information with advertising networks. You may request a copy of the data we hold about you at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to correct information on file, or need to submit a data deletion request, our privacy support team is available seven days a week. You can reach us through live chat on the site, by email at our dedicated privacy address, or via WhatsApp during operating hours. Players in Bandung and across Indonesia can expect an initial response within 24 hours on working days.

Team online

Live Chat

Available daily from 08:00 to 23:00 WIB. Start a chat session directly on the jonitigel site and mention your account ID so our privacy team can locate your records immediately.

Email Support

Send your data access, correction or deletion request to our privacy inbox. Include your registered email and the last four digits of your preferred payment method — DANA, OVO, GoPay or QRIS — for verification.

Reach our privacy support line via WhatsApp between 09:00 and 21:00 WIB. Response time for privacy-specific queries is typically under two hours during those operating hours.

DATA HANDLING PRACTICES

Six Ways We Keep Your Account Data Safe

Our data handling practices cover every layer of your account — from the moment you register to the point you request deletion. Each item below reflects a specific operational control we apply.

Encrypted Storage

All account data — including your linked DANA, OVO, GoPay or QRIS details — is stored using AES-256 encryption at rest. Payment identifiers are tokenised so raw account numbers are never held on our servers.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences from your browser settings at any time without affecting your ability to access the lobby.

Account Security Steps

Two-factor verification is available on your account settings page. We recommend enabling it via your registered mobile number — the same number tied to your DANA or OVO wallet — for an added layer of access control.

Data Retention Policy

We retain your account data for the period required by applicable Indonesian financial regulations. Once that period expires and your account is closed, personal identifiers are deleted from active databases within 30 days.

Third-Party Sharing Limits

We share data only with payment processors — such as QRIS network operators and GoPay gateway partners — strictly to complete your transactions. No data is passed to advertising networks or sold to data brokers.

Data Access Requests

You can request a full export of the personal data we hold about you by contacting our privacy team via live chat or email. We process confirmed requests within five working days and deliver data in a readable format.

Your Privacy Policy Questions, Addressed Directly

The questions below come from real account queries our support team receives about data handling, cookies, payment record storage and account deletion. If your question is not listed, reach us via live chat between 08:00 and 23:00 WIB and we will answer it directly.

We collect your name, email address, phone number and the payment method you link — DANA, OVO, GoPay or QRIS. We also log your device type and IP address for security purposes during account creation and each login session.

We share data only with payment processors required to complete your transactions, such as QRIS gateway operators and GoPay partners. We do not sell, rent or trade your personal information with advertising networks or unrelated businesses.

Transaction records tied to DANA, OVO, GoPay and QRIS deposits and withdrawals are retained for the minimum period required under applicable Indonesian financial regulations. After your account closes, personal identifiers are removed within 30 days.

Yes. Contact our privacy support team via live chat or email with your account ID and registered email. We process confirmed data export requests within five working days and deliver the information in a readable format.

Submit a written deletion request via our privacy email or live chat. Include your registered email and a form of account verification. Deletion of active personal identifiers is completed within 30 days of confirmation, subject to applicable retention obligations.

We use session cookies to maintain your login state and analytics cookies to measure site performance. You can disable analytics cookies through your browser settings at any time — doing so will not prevent you from accessing your account or the lobby.

Reach our privacy team directly via live chat (08:00–23:00 WIB), WhatsApp (09:00–21:00 WIB) or email. For formal disputes, your rights depend on local law applicable in your region of Indonesia, and we will cooperate with any applicable review process.

How jonitigel Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

WhatsApp

Six Ways We Keep Your Account Data Safe

Encrypted Storage

Cookie Control

Account Security Steps

Data Retention Policy

Third-Party Sharing Limits

Data Access Requests

Your Privacy Policy Questions, Addressed Directly

01 What personal data does jonitigel collect when I register?

02 Does jonitigel share my data with any third parties?

03 How long does jonitigel keep my account and transaction data?

04 Can I request a copy of all data jonitigel holds about me?

05 How do I request deletion of my jonitigel account and personal data?

06 What cookies does jonitigel use and can I turn them off?

07 Who do I contact if I believe my data has been handled incorrectly?

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